Frequently asked questions

Yes — our Free plan gives you up to 5 invoices per month, expense tracking, and basic reporting with no credit card required. Paid plans unlock unlimited invoices, AI features, and team access. You can upgrade at any time.

Most users complete setup in under 2 minutes. Add your business name, upload your logo, pick your currency and you're ready to create your first invoice. There's no lengthy onboarding process.

Not at all. ereQa is built for founders, freelancers and business owners — not accountants. The language is plain English, and AI handles the complex categorisation automatically. No accounting degree required.

Yes. You can import contacts via CSV and expenses via CSV or PDF bank statement. For invoice history, our support team can assist with bulk imports. Email support@ereqa.com to request a migration.

Absolutely. ereQa supports over 30 currencies including USD, GBP, EUR, NGN, KES, GHS, ZAR, and more. Each invoice can be issued in the client's preferred currency, regardless of your base currency.

When you upload a bank statement or add an expense, our AI engine automatically categorises it (food, transport, software, salaries, etc.) based on the transaction description. You can always override or retrain the categories to match your business.

Yes. Set up recurring invoices on a weekly, monthly, or custom schedule. ereQa sends them automatically and tracks payment status — no manual work needed after the initial setup.

Yes. Upload CSV or PDF bank statements and ereQa will parse, categorise, and reconcile transactions automatically. You can push any transaction directly to your expenses with one click.

Yes. The payment tracking feature lets you record partial payments against any invoice — logging amount, payment method, and notes. The progress bar and history show exactly how much has been paid and what remains.

They pay you directly. ereQa does not collect invoice money: every invoice and its link show your bank details, the client pays your account and taps “I’ve paid”, and you mark it paid. Your client receives a professional invoice with a Pay Now button — no account needed on their side. Payments are automatically recorded and status updated.

For invoices, none — clients pay your own account directly. For your ereQa subscription, Bani bills in naira. Paystack handles subscription billing. We're adding more regional payment options. You can configure your preferred provider in Settings → Billing.

You can set up email or WhatsApp reminders for overdue invoices. ereQa automatically sends reminders at intervals you choose (e.g. 3 days before due, on due date, 7 days overdue). You can pause or cancel reminders per invoice.

We follow GDPR principles and honour data-protection rights: you can access, correct, export or delete your data, and we never sell it. Data is encrypted at rest (AES-256) and in transit, and passwords are hashed. ereQa does not hold a certification of its own. Read the Privacy Policy and GDPR page for details, or request deletion from Settings → Account or at privacy@ereqa.com.

Your data is always yours. You can export all invoices, expenses, and contacts as CSV at any time. If you cancel, your data is retained for 30 days before deletion, giving you time to export everything.

All data is encrypted at rest and in transit (TLS 1.3). ereQa runs on Vercel, Railway and Supabase, each independently SOC 2 Type II audited; ereQa does not claim a SOC 2 report of its own. Access to your workspace is role-based, and we never ask for or store bank login credentials. See the Security page for details.

Yes. You can invite team members with specific roles: Owner, Admin, Member, or Viewer. Each role has customisable permissions so you control who can view, edit, create, or delete financial records.

Yes. Upgrade or downgrade at any time from Settings → Billing. Upgrades take effect immediately. Downgrades apply at the end of your current billing period. No lock-in contracts.

All plans include email support. Pro and Business users get priority support with faster response times. You can also visit our documentation at /docs, use the in-app live chat, or email support@ereqa.com directly.